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Commercial Account Executive

Position Type:  Permanent

Tokyo, JP - Japan

Job ID:  87342
Job Family:  Account Management


Purpose of the role

Manage the commercial relationships and revenue generation of a portfolio of existing customers in cooperation with the ITAM, IT Sales and Customer Solutions team in order to maintain a high standard of customer satisfaction and profitability. Develop Amadeus customer accounts, contribute in sustaining and growing Amadeus market share and revenues to achieve long-term success with the customers.


Main responsibilities

Retain and grow existing market shares and revenues – Leading by Market share, IT Revenues and Customer Satisfaction

- Adopt a consultative approach

- Identify specific requirements and expectations for existing clients

- Follow-up with Customer Experience and ensure that customer satisfaction is increased

- Identify new opportunities and propose solutions to improve customer profitability/efficiency.

- Develop customized account and Account Development Plan (ADP) for each client and update CRM with all opportunities related to customers



Manage all commercial matters related to accounts – Leading by No. of interactions with the customer, Adoption rates of IT solutions

- Execute & process the operational requests received from key customer

- Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved

- Cascade the information of new product & solution releases to key customers in a timely manner

- Work with IT Sales/ITAM or Customer Solutions to retain and grow IT portfolio

- Organize regular business reviews for follow-up purposes and deep-dive sessions on specific items

- Work closely with Commercial Operations to get business case approval for renewal and development of market share


Understand business needs in order to build strong relationships, develop share of wallet, sell and implement Amadeus solutions-with support of ITAM/IT Sales/Customer Solutions when needed and relevant depending on cases with existing customers - Collaborative   


Maintain a high level of understanding of the current product portfolio and benefits of specific products for each targeted customer segment. As well as up-to-date knowledge of other segment-relevant information (trends, strategy, competitors, pricing, etc.) – Leading


Ensure external communication specific to their current accounts to top management in alignment with the agreed communication plans.

Provide inputs and feedback to the Segment Marketing Customer Solution teams in order to prepare and adjust the communication plan - Supportive  


If relevant for this role, add here specific local requirements and/or responsibilities

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.

About Amadeus

Amadeus’ purpose is to power better journeys, using the latest technologies to develop solutions for our customers. We sit at the heart of every travel journey – journeys that are personalized, rewarding and purposeful.

We are one of the world’s top 10 software companies with a global team of 19,000 professionals of 145 nationalities, working across 190 countries.

The future of travel has never been more exciting! With us, you won’t just be shaping your own career, you will be shaping the way the world moves. Do you want to be a part of it? Great, then join us!

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